COVID-19 Information for Guests

The health, safety and security of our guests and employees is our highest priority. Please take a moment to take note of how we are providing a safe environment to welcome our guests back into our accomodation.

Leeming Wells have always put the safety of its Guests and teams first. With regards to Covid-19; Owners, management and staff, working together as a team, will strive, at all times, to take all of the appropriate measures to reduce the risks from Covid-19 for our staff, guests and visitors to our accomodation.

To do this, a Risk Assessment has been completed that both identifies the possible risks and then develops the controls needed to reduce the risk. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures to reduce the risk of infection and demonstrate to our Guests that we offer an environment that is safe and COVID-19 secure.

An overview of what we have done/ are doing and how you can assist us is documented below

Social Distancing

We expect all our staff and guests to observe a 2 metre distancing from each other when inside the accomodation. To help everyone comply with this we have made a number of changes.

  1. You must pre book a check in time so that we do not have all our guests arriving at once
  2. On arrival please observe the signage/ floor markings and maintain a 2 metre distance from our receptionist during the check in process
  3. When moving around the property please use the one way system as directed to avoid passing other guests in our corridors unless there is an emergency such as the fire alarm sounding
  4. Please stay out of all rooms marked as no entry to guests unless there is an emergency

Check in/ Check out

We are providing clean and disinfected keys upon check-in. All rooms must be pre-paid before arrival so just leave keys in designated area at reception when checking out

Increase cleaning and disinfecting

We are increasing cleaning and disinfecting frequency throughout the property, paying attention to high-touch items. We will deep clean each room after every stay in line with our updated cleaning procedures based on WHO and government guidelines.

Air Circulation

We are ventilating public areas as much as possible to allow increased air circulation.

Sanitising Stations/ Good Personal Hygiene

We are installing alcohol-based hand sanitising units in all public areas. Please use them especially when entering and leaving the building. We ask all our employees and guests to follow good personal hygiene practises including

  • Covering your mouth and nose with a tissue or sleeve (not hands) when coughing or sneezing.
  • Ensuring used tissues are placed in the bin straight away
  • Avoiding touching of eyes, mouth, nose unless hands are clean

Linens

We are washing all linens at a temperature above 60°C for optimal disinfection.

Team training

We are providing team members with comprehensive hygiene and prevention training programme.

PPE/ Face Coverings

We are providing team members with personal protective equipment and face coverings. We would also ask for our guests to wear face coverings whilst in the communal areas of the accomodation. Whilst this is not law it is recommended in the latest government guidance.

Food and Drink

These are available at the Dog & Gun, which is adjacent to Leeming Wells. Table reservations must be pre-booked to allow access.

Swimming Pool and Spa

These will remain closed until further notice from the government. Please do not enter the swimming pool area unless you are using it as a means of escape following an emergency.

Finally

We understand how much you are looking forward to your stay at the Leeming Wells but please do not come if you have been advised by NHS test or trace to self-isolate or if you or anyone you live with is showing any of the following symptoms.

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

unless you have been tested and found negative for coronavirus

If you or one of your guests develop symptoms during your stay then please self isolate in your room and let a member of staff know so we can assist you until you can arrange for a test to be carried out or until the end of your stay.

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Check-in date
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